Customer Service Advisor French/English/German

Background

We are recruiting a French/English/German Customer Service Advisor for our E-Commerce Europe Boutique. As part of a sales team, you’ll be responsible for online sales administration and for maintaining a high-end telephone and written relationship with La Genèse’s end customers.

The e-commerce store is present in 18 European countries.

Main activities

In a multilingual, multi-tasking environment, you’ll act as an ambassador for La Genèse, and your aim will be to build customer loyalty.

• Sales administration :
  • Receive, qualify and manage oral and written customer requests
  • Advice and online sales
  • Validate orders according to defined procedures
  • Track orders to optimize processing
• Customer service :
  • Ensure excellent customer relations by telephone and e-mail for the 18 countries in the scope
  • Respond attentively to all oral and written requests for information
  • Obtain and pass on information on products, stores, events, etc.
  • Communicate and implement procedures as part of a service approach: purchasing, returns, exchanges, after-sales service, etc.
  • Listen to customer complaints and manage disputes
  • Contribute to sales initiatives: events, communication campaigns, etc.

Job purpose

• Service quality
• Customer satisfaction
• Sales development

Job Requirements

With higher education in hotel management, business or communications, you have significant experience in advising demanding customers.

• You have a perfect command of spoken and written English, French and German.
• Empathetic and caring, you are genuinely sensitive to the quality of your customer service and the excellent customer relations you can provide over the phone.
• You have good written and oral skills.
• Assertive, you are able to analyze and manage stress and priorities.
• You are comfortable using office automation tools.