General Terms and Conditions (GTC)
GROUP GENESIS
17 Rue des Fusillés de la Résistance,
92800 Puteaux – France
info@lagenese.eu
+33 9 87 46 93 67
1. Definition
“The company” refers to LA GENÈSE GROUPE, a company whose registered office is located at 17 Rue des Fusillés de la Résistance, 92800 Puteaux, France, registered in the Trade and Companies Register under the appropriate number (to be inserted if available).
“The customer” refers to any individual or legal entity placing an online order or making a purchase from LA GENÈSE GROUPE.
“The Seller” refers to the physical or virtual points of sale operated by LA GENÈSE GROUPE.
2. Company presentation
LA GENÈSE GROUPE specializes in online and in-store sales of a variety of products, including items for the general public and/or professionals, according to the catalog available at the time of order.
3. Application of general sales conditions
These terms and conditions apply to all sales concluded via the LA GENÈSE GROUPE website or in store. The company reserves the right to modify these conditions at any time and without notice. The terms and conditions applicable are those in force at the time the order is placed.
4. Intellectual property
The LA GENÈSE GROUPE website and all its content (text, images, logos, databases) are protected by intellectual property laws. Total or partial reproduction without authorization is prohibited. For use other than personal, prior agreement with LA GENÈSE GROUPE is required.
5. Personal data protection
Data collected on the LA GENÈSE GROUPE website is strictly confidential and will never be passed on to third parties without explicit authorization. In accordance with EU Regulation 2016/679 (RGPD) and French data protection law, customers have the right to access, rectify or delete their personal data. All requests can be sent to info@lagenese.eu.
6. Security
The LA GENÈSE GROUPE site uses state-of-the-art technology to secure transactions and protect user information, in accordance with applicable laws.
7. Awards
Prices displayed on the LA GENÈSE GROUPE site are in euros (€), all taxes included (TTC). These prices are subject to change without notice, but orders will be billed according to the rates in effect at the time of validation.
8. Control
Products are offered while stocks last.
Ordering process: The customer selects the products of his choice, validates his order and receives confirmation by e-mail within 24 hours.
Out of stock: If a product is unavailable, the customer will be informed as soon as possible, and a solution will be proposed (replacement or refund).
9. Payment
All orders must be paid for immediately after validation. Online payments are secure and comply with current standards. Orders are invoiced in euros (€).
10. Delivery
Products ordered will be delivered to the address indicated by the customer at the time of ordering. LA GENÈSE GROUPE cannot be held responsible for any errors in the address provided by the customer.
The customer may also pick up his or her order at a physical point of sale after having been informed of this.
11. Warranties
Verification on receipt: The customer must check the products on delivery and report any problems within 8 days.
Legal warranty: The products are covered by the legal warranty against hidden defects.
Exclusions : Defects due to transport or inappropriate storage by the customer are not covered.
12. Right of withdrawal
In accordance with the French Consumer Code, the customer has a right of withdrawal of 14 days from receipt of the products, without justification.
Products must be returned in their original condition, at the customer’s expense, accompanied by the invoice.
13. Liability
LA GENÈSE GROUPE cannot be held responsible for damage resulting from inappropriate use of the site or its products, nor for delays in delivery due to force majeure (strikes, natural disasters, etc.).
14. Penalty clause
In the event of non-payment or late payment, interest on arrears will be charged in accordance with the law of 18 April 2004 on payment deadlines.
15. Applicable law
All clauses of these GTCS and all transactions carried out via LA GENÈSE GROUPE are subject to French law. In the event of litigation, the competent jurisdiction is that of the company’s registered office.
16. Language
These GTC are available in English and French. In the event of contradiction, the French version shall prevail.
17. Acceptance of conditions
All orders placed with LA GENÈSE GROUPE imply full and complete acceptance of these GTC and the Privacy Policy.
18. Protection of minors
In accordance with current legislation, customers agree to be 18 years of age or older for all purchases of regulated products, such as alcoholic beverages.